Frequently Asked Questions - FAQs for Employees & Managers

FAQs for employees include answers to questions about payroll, benefits, retirement, and general questions about the UCPath Project and UCPath Online.

UCPath Overview

 

What is UCPath?

UCPath is the University of California’s single payroll, benefits, human resources, and academic personnel solution for all UC campuses and medical centers. UCPath replaced UC’s 35-year-old payroll personnel system (PPS) and updated HCM, standardizing and streamlining payroll and HR processes system-wide. As of July 2020, UCPath serves all 230,000 employees of the University of California at all ten campuses, five medical centers, UC Office of the President, UC Agriculture and Natural Resources, UC Hastings College of the Law and the Associated Students of UCLA.

Read more about the systemwide UCPath Project.

What is UCPath Online?

UCPath Online is the online portal that UC employees use to access to their personal employment information, including paychecks and benefits enrollment.

UCPath Online also allows managers to view some information about their direct reports.

What does UCPath stand for?

UCPath = UC Payroll, Academic Personnel, Timekeeping & Human Resources

UCPath Online Portal

 

Did UCPath Online replace At Your Service Online (AYSO)?

Yes, in part. Employees will continue to access AYSO for their personal retirement information, to update beneficiaries, and to access previous years W-2 and other historical information. All personal and employment information from March 2019 and forward can be found in UCPath Online.

Do I have to use CalNet and/or DUO for each login?

UCPath Online uses CalNet authentication. You will need to use DUO the first time you log in, at which time you can set DUO to remember your device for 30 days. 

When will I be able to see my pay statement in UCPath Online?

Pay statements are available on UCPath Online 1-2 days before pay day.

What balances will be reflected in UCPath Online?

Sick, Vacation, Comp time, and Sabbatical are all reflected in UCPath Online. 

What do "Service Months" refer to in UCPath Online?

Service Months can be found when you click "View Leave Balances" from the dashboard. Service Months refer to your employment service credit (your current instance of employment at UC Berkeley). Your Service Months are used to determine your vacation accrual rate.

If you worked at a different UC location before UCPath was implemented, that service will not be reflected in UCPath (although all service at UC locations will count towards your retirement service credit - contact Retirement Administration Service Center (https://ucnet.universityofcalifornia.edu/contacts/rasc.html) at (800) 888-8267 for information on your reitrement service credit). 

What information can Managers see about their employees in UCPath Online?

Managers can view employee contact address, phone number, email address, emergency contact information, and compensation. 

How long does updating information on UCPath Online take?

Information entered into UCPath Online is instantly recorded in the UCPath system. It takes approximately one to two days to communicate the update with other systems connected to UCPath. UC Berkeley systems that receive data from the UCPath system may take one or two days to reflect the change, and external systems may take longer.


For example, if you add a direct deposit account, it will be saved in UCPath instantly, but you will only begin receiving direct deposit once UCPath has been able to verify the account with your banking institution. 

When will a new employee have access to UCPath Online?

New employees can access UCPath as soon as they have set up their CalNet ID.

Do retirees have access to UCPath Online?

Retired staff and employees who leave UC Berkeley after UCPath was implemented (March 2019) will have access to their historical information (paychecks, W-2s, etc.) and will be given access that does not require CalNet authentication. Employees who retired prior to March 2019 can view historical information in At Your Service Online (AYSO).

What should I do if I clicked on the wrong campus from the UCPath Online campus list?

If you accidentally select a campus other than UC Berkeley from the UCPath Online campus list (see below), you may get stuck on the other campus' login page.To get back to the list of campuses, you will need to clear your browser cookies and reopen your browser. 

UCPath Online campus list

If you are still unable to login to UCPath, please submit a ServiceNow ticket.

Payroll

What should I do if I believe there is an error in my pay?

If you believe there is an error in your pay, use your Berkeley Regional Serivces channel to report the issue right away. The sooner you report an issue, the more quickly it can be resolved. 

If you are unsure which service region your unit belongs to, you can Find Your Region here. BAMPFA, Cal Performances, and International House (I-House) employees should contact their local HR team.

BEST, ProS, SHARE, BEARS, ChaMPS Regions

ERSO Region

What if I don’t receive my check in the mail?

Check that your home address in UCPath Online is correct, and contact the UCPath Center if paper paychecks are not received after 2 business days from the pay date. The UCPath Center may place a stop on the check and reissue where appropriate.

How do I access the payroll calendar?

You can view the Payroll Calendar for both biweekly and monthly pay cycles in UCPath Online under Quicklinks > Payroll Calendars & Schedules > Payroll Calendar.

How long are paychecks kept in UCPath Online?

Paychecks are available in UCPath Online for a rolling 18 months. 

Can my three direct deposits in UCPath go to different financial institutions?

Yes, you can elect up to three (3) Direct Deposit accounts at different financial institutions. Note that only one change may be made to direct deopsit information per 24 hour period. 

Many student workers are from out of state. Which home address should they list in UCPath?

Student workers should ensure their local address is listed as their home address in UCPath Online, because the home address is where paychecks will be mailed if a student employee is not enrolled in direct deposit. Student employees are highly encouraged to sign up for direct deposit.

If I have multiple jobs with UC, how will my earnings display on my paycheck?

If you have multiple jobs with the same earnings code but different pay rates, the earnings code appears on the pay stub with one line per pay rate. For example, if you work three jobs that all pay REG earnings, but each job is a different pay rate, three lines will appear on the pay stub in the earnings section. However, if you work three jobs that all pay REG earnings at the same pay rate, only one line appears in the earnings section with all hours on that one line.

Are there benefits deductions holidays in UCPath?

Yes, the benefits deduction holidays are in the Payroll Calendar inside UCPath. You can navigate to it in UCPath Online: Quicklinks > Payroll Calendars & Schedules > Payroll Calendars.

Benefits

Does UCPath Center manage benefits enrollment?

UCPath Online is used for benefits enrollment, usually during the Open Enrollment period each fall, or due to a qualifying life event. 

Employees may also call the UCPath Center if they have questions about their benefits or the enrollment process.

CalTime

What if we don’t submit time by the UCPath Center payroll deadline?

If time is not submitted in accordance with the payroll submission deadlines, there will likely be a delay in receiving pay. Generally, pay will be distributed on the next pay cycle.

Vacation, Sick, and Other Leaves

 

Is there a lag time in the displayed accruals in UCPath?

Yes. You will enter your time and any leave in CalTime, and it will not be reflected in UCPath until after your payroll is processed (biweekly or monthly). 

Where do I see my sabbatical credit?

You can find your earned sabbatical credit in UCPath Online under Leave Balances

You can also review the Review My Leave Balances (With Sabbatical Credit) guide for more information.

Retirement

How do retirees interact with UCPath?

Retirees are not impacted by UCPath. Retirees still access their information from At Your Service Online (AYSO).

Tax Information and Deductions

Where do I find my W-2?

For each year that you were enrolled to receive your W-2/W-2c electronically, you will be able to view the document in UCPath Online. Navigate to Employee Actions > Income and Taxes > View Onilne W-2/W-2C.

Please note that W-2s from 2019 and prior years can be found in At Your Service Online (AYSO) if you were enrolled to receive the form electronically.

How do I enroll to receive my W-2 electronically?

Visit UCPath and click on Employee Actions > Income and Taxes > Enroll to Receive Online W-2.

  • Verify your current status. If your current status says CONSENT RECEIVED, then you do not have to do anything – you are already enrolled.

  • If your current status is blank, then you must follow the directions on the screen to sign up.

  • Check that your email address is up-to-date.

Once you’ve signed up, all notifications about your W-2/W-2c will be sent to your preferred email address on file in the UCPath system.

How long are W-2's kept online?

Whether in UCPath Online or in AYSO, W-2's are kept online for 3 years.

Where do I find my 1095?

Unlike the W-2 form, 1095 forms are for your information and records only. Read more about the IRS 1095 Forms.

UC Berkeley employees will receive printed copies via U.S. mail. Online access is not available through UCPath. You may receive an additional 1095-B form directly from your health care provider. 

Please note that 1095s from 2019 and prior years can be found in At Your Service Online (AYSO) if you were enrolled to receive your W-2 form electronically.

UCPath Center

What is the UCPath Center (UCPC)?

The UCPath Center (UCPC), is the processing center for the UC system, based in Riverside, CA. It is where payroll, benefits and human resources information is processed for all UC campuses and medical centers.

UCPC staff provide support and are available Monday – Friday from 8 AM to 5 PM (excluding UC holidays). UCPC can be reached by phone 855-982-7284 or by clicking "Ask the UCPath Center" button in the top right hand corner of UCPath.

What services and functions does the UCPath Center provide?

The UCPath Center provides services to support payroll and benefits processing, such as:

  • Executing/managing the payroll compute and employee payment functions
  • System wide payroll related benefits interactions (e.g., processing payments for healthcare vendors)
  • Tax processing
  • Garnishment processing
  • Employment/income verification

Can the UCPath Center offer assistance in a language other than English?

Yes, the UCPath Center has staff who can assist employees in Spanish and other languages. The UCPath Center also partners with the interpreter service Language Line Solutions, servicing 240+ languages and is available on-demand.

Former Employees

How can former employees access W-2 and other information?

Former employees (those whose employment ended between March 2019 - present) can access UCPath by following these instructions:
  1.  Go to ucpath.universityofcalifornia.edu
  2. When you get the window shown below, select the last option "University of California, Former Employees"
  3. Create an account using your personal credentials  
UCPath Login page for former employees
 
Another option is to call the UCPath Center at (855)-982-7284 and ask for assistance in logging into UCPath Online. 

Employees who ended their employment with UC prior to March 2019 can still access their information in At Your Service Online (AYSO).

Other Questions

Where can I find my new employee ID number?

All employees were issued new ID numbers with UCPath implentation in March 2019. You can find your employee ID in the top left corner of the UCPath dashboard when you log in to UCPath Online. 

You can also use the CalNet Account Manager to view ID numbers for other systems. Access the CalNet Account Manager by visiting mycalnet.berkeley.edu and logging in using the link in the top right corner. The CalNet Account Manager home screen will display a "My ID's" field, which will include your UCPath employee ID (main employee ID), your HCM ID (former employee ID), and your Campus Solutions ID (if applicable).

How does employment verification work in UCPath?

UCPath uses a third party vendor, The Work Number (Equifax) to provide employment verification. Employees log into UCPath, and navigate through Income and Taxes to Verification of Employment request. If you are applying for a loan, an apartment or job, your employment verifier (e.g. bank, leasing agent, or employer) accesses your employment information through The Work Number website. Instructions are detailed in the Verification of Employment page. The UCPath Center is currently preparing a self-generating letter on UCPath Online similar to what’s available in AYSO today.

How can employees access UCPath if they do not use a computer at work?

Employees can access UCPath from any computer, tablet or smartphone, using CalNet authentication and Duo verification. There are also Kiosk Workstations available around campus for employees who do not have their own computer. 

Is UCPath information available in Spanish and Mandarin?

Yes, information is available in Spanish and Mandarin on the Employee Resources page.