Frequently Asked Questions - UCPath Online Portal

 

Did UCPath Online replace At Your Service Online (AYSO)?

Yes, in part. Employees will continue to access AYSO for their personal retirement information, to update beneficiaries, and to access previous years W-2 and other historical information. All personal and employment information from March 2019 and forward can be found in UCPath Online.

Do I have to use CalNet and/or DUO for each login?

UCPath Online uses CalNet authentication. You will need to use DUO the first time you log in, at which time you can set DUO to remember your device for 30 days. 

When will I be able to see my pay statement in UCPath Online?

Pay statements are available on UCPath Online 1-2 days before pay day.

What balances will be reflected in UCPath Online?

Sick, Vacation, Comp time, and Sabbatical are all reflected in UCPath Online. 

What do "Service Months" refer to in UCPath Online?

Service Months can be found when you click "View Leave Balances" from the dashboard. Service Months refer to your employment service credit (your current instance of employment at UC Berkeley). Your Service Months are used to determine your vacation accrual rate.

If you worked at a different UC location before UCPath was implemented, that service will not be reflected in UCPath (although all service at UC locations will count towards your retirement service credit - contact Retirement Administration Service Center (https://ucnet.universityofcalifornia.edu/contacts/rasc.html) at (800) 888-8267 for information on your reitrement service credit). 

What information can Managers see about their employees in UCPath Online?

Managers can view employee contact address, phone number, email address, emergency contact information, and compensation. 

How long does updating information on UCPath Online take?

Information entered into UCPath Online is instantly recorded in the UCPath system. It takes approximately one to two days to communicate the update with other systems connected to UCPath. UC Berkeley systems that receive data from the UCPath system may take one or two days to reflect the change, and external systems may take longer.


For example, if you add a direct deposit account, it will be saved in UCPath instantly, but you will only begin receiving direct deposit once UCPath has been able to verify the account with your banking institution. 

When will a new employee have access to UCPath Online?

New employees can access UCPath as soon as they have set up their CalNet ID.

Do retirees have access to UCPath Online?

Retired staff and employees who leave UC Berkeley after UCPath was implemented (March 2019) will have access to their historical information (paychecks, W-2s, etc.) and will be given access that does not require CalNet authentication. Employees who retired prior to March 2019 can view historical information in At Your Service Online (AYSO).

What should I do if I clicked on the wrong campus from the UCPath Online campus list?

If you accidentally select a campus other than UC Berkeley from the UCPath Online campus list (see below), you may get stuck on the other campus' login page.To get back to the list of campuses, you will need to clear your browser cookies and reopen your browser. 

UCPath Online campus list

If you are still unable to login to UCPath, please submit a ServiceNow ticket.