News

All News

December 5, 2022

Effective Monday, December 12, 2022, UCPath chat requests will prepopulate with the following employee information:

  • Employee’s prepopulated first name, last name and employee ID
  • Employee’s best contact phone number and best contact email
  • Chat subject drop-down menu with options

Chat Security Enhancement

December 2, 2022

Light Green Header Image With Text

In this Issue

  • Final Pay Template Changes Effective December 5
  • New Common Chart of Accounts (CCoA) - Display Order for Chartfields
  • 2023 Payroll Calendars available in UCPath
  • Updated Payroll Configuration Codes

November 4, 2022

Light Green Header Image With Text

Highlights from this Newsletter:

  • UCPath Center Phone Service introduced Virtual Agents
  • Updates to the BKBX Salary Plan
  • 10/1/2022 Range Adjustments Applied
  • Payroll Processing Schedule Updates for December

October 10, 2022

Beginning October 12, UCPath will introduce virtual agents to their phone services. The virtual agents will have the ability to answer some common questions. Over time the virtual agents will continue to be updated to handle a broader range of questions.

Employees calling UCPath will experience the following:

  • Callers, after authenticating their identity, will be greeted by a virtual agent

September 30, 2022

Light Green Header Image With Text

Highlights from this Newsletter:

  • UCPath Improved Navigation Go-Live and Webinars
  • UCPath will be unavailable from 10/15 at 6:00 a.m.-8:00 p.m.
  • Open Enrollment Coming soon: 8 a.m., Oct. 27 to 5 p.m., Nov. 18, 2022
  • UCPath Fax number has changed

September 9, 2022

Light Green Header Image With Text

Highlights from this Newsletter:

August 5, 2022

Top 3 Search Phrases: 

  • "Payroll Processing"

    • The UCPath Center uses the Payroll Processing Schedule to manage the execution of the payroll process. The schedule is standard across all Locations on UCPath.

Light Green Header Image With Text

Highlights from this Newsletter:

  • Avoid sending “email” cases to UCPath

  • How to handle Expected Job End Dates that fall after the monthly Payroll Processing deadline so employees aren’t overpaid

July 19, 2022

  • Emails to ucpath@universityofcalifornia.edu, without a case number and reference number in the subject line, generate a new case create a new inquiry with "email" as the source. A number of cases have been opened in this way, which causes significant extra work to re-structure the case especially if the transactor has Submit on Behalf of (SOBO) access. 

    July 11, 2022

    UCPath will begin the first phase of its transition to a new phone system provider, Talkdesk.

    Beginning July 13, 2022, employees calling UCPath will experience the following changes:

    July 5, 2022

    Top 3 Search Phrases: 

    • "Position Number"

      • More information on position numbers can be found in the slide deck for the UCPath: Position Management/Position Control class. This can be found on the Training Page in the Position Management section.

    July 1, 2022

    Light Green Header Image With Text

    Highlights from this Newsletter:

    • PayPath “freeze” dates for Non-Ladder Rank faculty are 07/01/2022 through 07/07/2022

    • Position & Job Data Update forms have now been merged into one form

    June 23, 2022

    Did You Know:

    Recently, clarifications were given around Benefits Billing for employees on leaves without pay, furlough, and short work break. 

    New FAQ Questions: 

    When will employee billing notices be sent out; are these on the same schedule as employees on all other leaves?

    June 3, 2022

    Light Green Header Image With Text

    Highlights from this Newsletter:

    • PayPath no longer displaying “read only” records during PayPath hold times for payroll processing

    May 27, 2022

    Did You Know:

    When an employee is rehired, UCPath has logic to reinstate sick hours

    May 17, 2022

    UCPath will transition from its current phone system provider to a new provider, Talkdesk. Initially this was scheduled for May 25, 2022, but the transition has been postponed. Initially, employees will hear new options when calling UCPath.

     Starting in September, employees calling UCPath will notice:

    May 10, 2022

    UCPath has launched a new metrics site for the UCPath community:

    UCPath Metrics Dashboard

    May 6, 2022

    Light Green Header Image With Text

    Highlights from this Newsletter:

    • Work-Study guidance including End of Year Reminders & Deadlines; Work-Study Direct Retro job aid updated

    April 22, 2022

    Did you know:When making changes to position or job, users should ensure the pay and compensation “frequency” fields are aligned to avoid negative downstream impacts
    Pay frequency and compensation frequency are on the “Job Data” page in PayPath

    Pay Frequency is used to calculate the overall compensation rate for pay.

    April 8, 2022

    Did You Know:  Employees on leave without pay will be enrolled in benefit billing depending on when they go on leave and how long they are out

    UC benefits premiums are paid in advance, with the exception of disability premiums.