News

Effective Monday, December 12, 2022, UCPath chat requests will prepopulate with the following employee information:

• Employee’s prepopulated first name, last name and employee ID
• Employee’s best contact phone number and best contact email
• Chat subject drop-down menu with options

In this Issue

• Final Pay Template Changes Effective December 5
• New Common Chart of Accounts (CCoA) - Display Order for Chartfields
• 2023 Payroll Calendars available in UCPath
• Updated Payroll Configuration Codes

Highlights from this Newsletter:

• UCPath Center Phone Service introduced Virtual Agents
• Updates to the BKBX Salary Plan
• 10/1/2022 Range Adjustments Applied
• Payroll Processing Schedule Updates for December

Beginning October 12, UCPath will introduce virtual agents to their phone services. The virtual agents will have the ability to answer some common questions. Over time the virtual agents will continue to be updated to handle a broader range of questions.

Employees calling UCPath will experience the following:

• Callers, after authenticating their identity, will be greeted by a virtual agent

Highlights from this Newsletter:

• UCPath Improved Navigation Go-Live and Webinars
• UCPath will be unavailable from 10/15 at 6:00 a.m.-8:00 p.m.
• Open Enrollment Coming soon: 8 a.m., Oct. 27 to 5 p.m., Nov. 18, 2022
• UCPath Fax number has changed

Highlights from this Newsletter:

• Emails from UCPath System will all come from UCPath-Notifications@UniversityofCalifornia.edu

• Emails to ucpath@universityofcalifornia.edu, without a case number and reference number in the subject line, generate a new case create a new inquiry with "email" as the source. A number of cases have been opened in this way, which causes significant extra work to re-structure the case especially if the transactor has Submit on Behalf of (SOBO) access. 

UCPath will begin the first phase of its transition to a new phone system provider, Talkdesk.

Beginning July 13, 2022, employees calling UCPath will experience the following changes:

Top 3 Search Phrases: 

• "Position Number"

  • More information on position numbers can be found in the slide deck for the UCPath: Position Management/Position Control class. This can be found on the Training Page in the Position Management section.

Highlights from this Newsletter:

• PayPath “freeze” dates for Non-Ladder Rank faculty are 07/01/2022 through 07/07/2022

• Position & Job Data Update forms have now been merged into one form

Did You Know:

Recently, clarifications were given around Benefits Billing for employees on leaves without pay, furlough, and short work break. 

New FAQ Questions: 

When will employee billing notices be sent out; are these on the same schedule as employees on all other leaves?

Highlights from this Newsletter:

• PayPath no longer displaying “read only” records during PayPath hold times for payroll processing

Did You Know:

When an employee is rehired, UCPath has logic to reinstate sick hours

UCPath will transition from its current phone system provider to a new provider, Talkdesk. Initially this was scheduled for May 25, 2022, but the transition has been postponed. Initially, employees will hear new options when calling UCPath.

 Starting in September, employees calling UCPath will notice:

UCPath has launched a new metrics site for the UCPath community:

UCPath Metrics Dashboard

Highlights from this Newsletter:

• Work-Study guidance including End of Year Reminders & Deadlines; Work-Study Direct Retro job aid updated

Did you know:When making changes to position or job, users should ensure the pay and compensation “frequency” fields are aligned to avoid negative downstream impacts

Pay frequency and compensation frequency are on the “Job Data” page in PayPath

Pay Frequency is used to calculate the overall compensation rate for pay.

Did You Know:  Employees on leave without pay will be enrolled in benefit billing depending on when they go on leave and how long they are out

UC benefits premiums are paid in advance, with the exception of disability premiums.