Dear Colleagues,
We would like to inform you about a slight change in how QCU cases will be identified and submitted, effective July 15, 2024. This change aligns with the updates to the UCPath Case Submit on Behalf of (SOBO) process communicated in the July CalPath Connect Newsletter.
Key Changes:
Starting July 15, 2024, the new SOBO process will utilize the updated employee case submit interface. Instead of selecting a topic and category, you will now need to write a short subject followed by a detailed description of the issue.
If your inquiry relates to payroll or benefits issues, an "Is this a QCU Case?" checkbox will appear. This checkbox will be visible only to authorized QCU submitters and should be selected based on the following criteria:
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Urgent issue with Payroll file prior to Pay Confirm.
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Stop pay line before pay confirm to avoid overpayment.
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Check or ACH pull from bank file to avoid gross overpayment.
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Missed pay resulting in financial hardship for an employee.
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Cancel off-cycle request or retro payment trigger to avoid overpayment.
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Expedite off-cycles submitted more than 3 days ago and urgent processing is needed.
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Benefits terminated in error.
If your inquiry relates to workforce administration and needs to be escalated, the “WFA Escalation” checkbox will be available to all SOBO users to note the need for escalation. This checkbox should be selected for cases such as:
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Time-sensitive transactions that affect the current pay period and cause pay and/or benefits impacts.
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Hire Date change that will prevent a pay and/or benefit impact.
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Request to cancel a transaction that will cause a pay and/or benefit impact.
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Cases previously submitted with the Topic: Workforce Administration, Category: Quality Care Unit.
Current State
Future State
Thank you for your attention to this important update. If you have any questions or need further assistance, please contact us at ucbucpath@berkeley.edu.
Best regards,
UCB UCPath Operations Team
People & Culture