Support Contacts

Support Contacts

For Questions and Issues Regarding:
Support Contact
  • Paychecks
  • Employment verification
  • Enrolling in benefits
  • Benefits billing
  • Inquiry status
  • Business processes related to transactional processing or unusual transactions
 UCPath Center
"Ask UCPath Center" Inquiry in UCPath Online
855-982-7284 (Monday - Friday, 8AM - 5PM)
  • UCPath transactional template and system support
  • Reporting support including ad hoc report requests
  • Cognos reports questions and referrals to CalAnswers tool
  • Training courses and enrollment
  • UC Learning Center
  • Security access
  • CalPath Connect and other UCPath user communications
  • All other inquiries
 People & Culture UCPath Operations Team
UCBUCPath@berkeley.edu
  • Timecard and timekeeping
  • Benefits counseling
  • HR data requests
  • Status of transaction processing
  • Accruals adjustments (vacation, sick, years of service)
  • Operational and business process questions
  • Missing or incorrect data
Berkeley Regional Services
  • Call the First Contact Team (FCT) at (510) 664-9000, option 3
  • Use ServiceNow: Select "Get HR Help" from the Service at Berkeley page to contact your regional HR team
  • Contact your HR Partner, HR Generalist, or Research Administrator (RA) directly
Applying to jobs in TAM as an internal candidate / UC Berkeley employee First Contact Team
(510) 664-9000, Option 3
(For TAM technical issues needing escalation to UCPC: tamhelp@berkeley.edu)
  • CalTime mass delegation
  • System and access issues
  • Reporting
  • Balance resets
Controller’s Office
 CalTime
caltime@berkeley.edu
  • Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW)
  • FICA review
  • Glacier
  • Regional pay escalation support
  • Instant Pay Cards
 Central Payroll
See full list of services

payhelp@berkeley.edu
  • BFS Interfaces
  • Chartstring validation
  • GAEL
  • Assessments
 General Ledger controllers_ucpath@berkeley.edu
Composite Benefit Rates

Central Resource Management
centralresourcemanagement@berkeley.edu
Work Study Financial Aid & Scholarships
wsp@berkeley.edu
Cal Answers

Cal Answers Help Desk

calanswers-help@berkeley.edu
or (510) 664-9000, Option 1, then Option 2