UC Berkeley | Administrative IT

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About UCPath
- The UCPath Project is underway at UC Berkeley with a Go-Live date of March 2019. UCPath will provide a powerful software solution for payroll, benefits, human resources, and academic personnel. In 2019, the UCPath Project Team will engage with you through campus events and department meetings to help in the transition to the new system.
  
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Employees & Managers
- Resources for employees accessing their own information, and resources for managers accessing information about their employees.
  
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Support Contacts

Support Contacts

For Questions and Issues Regarding:	Support Contact
Paychecks, employment verification, enrolling in benefits, benefits billing, Inquiry status, employee self-service issues, business processes related to transactional processing or unusual transactions	UCPath Center "Ask UCPath Center" Inquiry in UCPath Online 855-982-7284 (Monday - Friday, 8AM - 5PM)
UCPath transactional template and system support; reporting support including ad hoc report requests, Cognos reports questions and referrals to CalAnswers tool	Central HR UCPath Operations	Transactional & Reporting Support hrishelp@berkeley.edu
System access requests (including for CalAnswers), approval workflow re-routing		Security & AWE Team SARA or hrsecure@berkeley.edu
General information, training questions, training enrollment, UC Learning Center, courses required for access, access revoked, CalPath Connect questions and communication about UCPath at UC Berkeley		UCBUCPath@berkeley.edu
Timecard and timekeeping, benefits counseling, HR data requests, status of transaction processing, accruals adjustments (vacation, sick, years of service), operational and business process questions, missing or incorrect data	Berkeley Regional Services	Use ServiceNow to Ask an HR Question or Report an HR Problem or Contact your HR Partner, HR Generalist
Applicants who need assistance applying for staff jobs in TAM	Berkeley Regional Services	First Contact Team (510) 664-9000, Option 3 (For TAM technical issues needing escalation to UCPC: tamhelp@berkeley.edu)
CalTime mass delegation, system and access issues, reporting, balance resets, general questions	Controller’s Office	CalTime caltime@berkeley.edu
Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW), FICA review, Glacier, regional pay escalation support, Instant Pay Cards, Direct Retro for benefits only		Central Payroll See full list of services payhelp@berkeley.edu
BFS Interfaces, Chartstring validation, GAEL, assessments		General Ledger controllers_ucpath@berkeley.edu
Composite Benefit Rates	Central Resource Management Team centralresourcemanagement@berkeley.edu
Work Study	Financial Aid & Scholarships Office wsp@berkeley.edu
Cal Answers	Cal Answers Help Desk calanswers-help@berkeley.edu or (510) 664-9000, Option 1, then Option 2