Support Contacts
For Questions and Issues Regarding: |
Support Contact |
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Paychecks, employment verification, enrolling in benefits, benefits billing, Inquiry status, employee self-service issues, business processes related to transactional processing or unusual transactions |
UCPath Center "Ask UCPath Center" Inquiry in UCPath Online 855-982-7284 (Monday - Friday, 8AM - 5PM) |
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UCPath transactional template and system support; reporting support including ad hoc report requests, Cognos reports questions and referrals to CalAnswers tool |
People & Culture UCPath Operations Team |
Transactional & Reporting Support hrishelp@berkeley.edu |
System access requests (including for CalAnswers), approval workflow re-routing |
Security & AWE Team |
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General information, training questions, training enrollment, UC Learning Center, courses required for access, access revoked, CalPath Connect questions and communication about UCPath at UC Berkeley |
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Timecard and timekeeping, benefits counseling, HR data requests, status of transaction processing, accruals adjustments (vacation, sick, years of service), operational and business process questions, missing or incorrect data |
Berkeley Regional Services |
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Applicants who need assistance applying for staff jobs in TAM |
First Contact Team (510) 664-9000, Option 3 (For TAM technical issues needing escalation to UCPC: tamhelp@berkeley.edu) |
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CalTime mass delegation, system and access issues, reporting, balance resets, general questions |
Controller’s Office |
CalTime |
Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW), FICA review, Glacier, regional pay escalation support, Instant Pay Cards, Direct Retro for benefits only |
Central Payroll |
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BFS Interfaces, Chartstring validation, GAEL, assessments |
General Ledger controllers_ucpath@berkeley.edu |
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Composite Benefit Rates |
Central Resource Management Team centralresourcemanagement@berkeley.edu |
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Work Study |
Financial Aid & Scholarships Office |
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Cal Answers |
Cal Answers Help Desk or (510) 664-9000, Option 1, then Option 2 |