Support Contacts

 

Support Contacts

For Questions and Issues Regarding:

Support Contact

Paychecks, employment verification, enrolling in benefits, benefits billing, Inquiry status, employee self-service issues, business processes related to transactional processing or unusual transactions 

UCPath Center

"Ask UCPath Center" Inquiry in UCPath Online

855-982-7284 (Monday - Friday, 8AM - 5PM)

UCPath transactional template and system support; reporting support including ad hoc report requests, Cognos reports questions and referrals to CalAnswers tool

People & Culture UCPath Operations Team 

Transactional & Reporting Support hrishelp@berkeley.edu

System access requests (including for CalAnswers), approval workflow re-routing

Security & AWE Team 

SARA

or hrsecure@berkeley.edu

General information, training questions, training enrollment, UC Learning Center, courses required for access, access revoked, CalPath Connect questions and communication about UCPath at UC Berkeley

UCBUCPath@berkeley.edu

Timecard and timekeeping, benefits counseling, HR data requests, status of transaction processing, accruals adjustments (vacation, sick, years of service), operational and business process questions, missing or incorrect data

Berkeley Regional Services

  • Call the First Contact Team (FCT) at (510) 664-9000, option 3

  • Use ServiceNow: Select "Get HR Help" from the Service at Berkeley page to contact your regional HR team

  • Contact your HR Partner, HR Generalist, or Research Administrator (RA) directly

Applicants who need assistance applying for staff jobs in TAM

First Contact Team

(510) 664-9000, Option 3 

(For TAM technical issues needing escalation to UCPC:  tamhelp@berkeley.edu)

CalTime mass delegation, system and access issues, reporting, balance resets, general questions 

Controller’s Office

CalTime

caltime@berkeley.edu

Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW), FICA review, Glacier, regional pay escalation support, Instant Pay Cards, Direct Retro for benefits only 

Central Payroll

See full list of services

payhelp@berkeley.edu

BFS Interfaces, Chartstring validation, GAEL, assessments

General Ledger controllers_ucpath@berkeley.edu

Composite Benefit Rates

Central Resource Management Team centralresourcemanagement@berkeley.edu 

Work Study

Financial Aid & Scholarships Office

wsp@berkeley.edu

Cal Answers

Cal Answers Help Desk

calanswers-help@berkeley.edu

or (510) 664-9000, Option 1, then Option 2