Communications to Transactional Users

UCPath: New User Interface

• Link to webinar recording for improve navigation project
• Videos of new users interface 
• Link to follow-up resources and tips

UCPath: Improved Navigation Follow-up Resources and Tips

• This communication included new UCPath Center resources, including crosswalk documents for the Improved Navigation project
• Information on UCPath inactivity – session timeout, additional tabs in UCPath, and how to logout.
• Reminder, the UCPath Workcenter, will be phased out on November 4th, 2022.

UCPath System Downtime - 10/15/2022

• The UCPath System will be down on Saturday 10/15/2022
• Two webinars were held last week, two more will be held this week
• A simulation environment is available, along with videos based on security access
• A drop-in lab will be held on 10/18/2022 to answer any questions when the environment is live

UCPath Security Role Update - Private Comments

• The ability to see private UCPath comments on inquiries submitted to the UCPath Center will now be viewable for transational users with security access to the Resource Center.
• Job Aid UCPath Inquiries - Private Comments

UCPath Security Role Update - Notepad

• A new notepad role was created (Main Menu > Workforce Administration > Job Information > Job Data > Notepad)
• The notepad allows initiators to view comments entered by UCPath WFA that require correcting a record
• Notepad Job Aid

UCPath Security Role Update - Verification of Employment

• The Verification of Employment page is a new role which has been added to the Records Team
• Job Aid Verification of Employment Job Aid

UCPath Alert: Emails not sent from UCPath - Resoloved

• UCPath resolved the issue with sending locations outbound notification and workflow approval emails.

UCPath Alert: Emails not sent from UCPath

• UCPath is experiencing intermittent issues with sending out-bound notification and workflow approval emails.

• We are working diligently to resolve the issue and will provide additional information when it becomes available.

UCPath Security Role Update - PY Support Pages

• The Payroll Support pages were added to the security roles for all Payroll Inquiry and Approver roles 
• Job Aid with PY Support Pages

UCPath Security Role Update

• Security roles for Absence Management Inquiry and Benefits Inquiry roles were updated with access to additional pages
• Job Aids with Benfits Inquiry Pages & View-Only Payroll Pages

PayPath Approval Error Resolved

• Error resolved, which occured approving PayPath transactions where Position FTE and Job FTE are decoupled (i.e., Job FTE is overridden from Position FTE).

• The following error message is happened upon approval
  Class Record: assumed property STD_HOURS is not a valid field name. (2,274) UC_PAYPATH_VALIDATIONS.Paypath_Validations.Paypath_DisplayControl.OnExecute Name:PayPathFieldChange PCPC:22348 Statement:210 
  Called from:UC_E102_ACAD_ACTNS.GBL.PostBuild Statement:343
  The specified object property is assumed to be a field name, but the field is not found in the current object.
  Use the PeopleCode Debugger or a PeopleCode trace to determine the point of the error, and correct the program.

• It has now been fixed in PayPath and you should be able to approve these transactions normally (without needing to cancel the transaction).

• If you have any questions about this communication, or observe this behavior is PayPath going forward, please email UCBUCPath@Berkeley.edu.

UCPath Update: FR.137 Position & Job Data Update Form

• UCPath combined the Job Data Update form and Position Update form into one consolidated form. The newly created FR.137 Position & Job Data Update form includes all applicable position and job data fields needed for correction requests.

• UCPath will discontinue previous versions of the forms and will no longer accept them after August 31, 2022.

• Effective immediately, begin using the newly created Position and Job Data Update form located in the UCPath online forms library.

• To locate the Position and Job Date Update form in UCPath, click the following options: Forms Library > Access Forms > scroll to the "Human Resources" section > select the "Position & Job Update" form

• To request a correction to an employee’s position or job data record, fill out and complete the Position & Job Data Update form. Then submit the form by logging in to UCPath and clicking on “Ask UCPath.” Use the following options when creating your inquiry: Topic: Select “Workforce Administration”; Category: Select “Submit Form – Workforce Administration”

Reminder to Approve Transactions within 7 Days of Submitting

• A transactions must approved within 7 days of submission in UCPath.
• If a transaction is not approved within 7 days of being submitted, the AWE Administrator will need to assist.
• If the transaction is a high-risk direct retro or benefit cost transfer, the AWE Administrator will need to be contacted to deny the transaction so it can be resubmitted and have both Approvers approve the transaction.
• If the transaction is not a high-risk transaction, it is possible for the AWE Administrator to either re-assign the transaction to a specific transactor with the Approver 1 role, or the transaction can be denied.
• If you need a transaction re-assign or canceled, please reach out to the Berkeley UCPath Operations Team (UCBUCPath@berkeley.edu) and a member of our team will assist you.

Please Disregard UCSB Performance Email

• We have just been informed by the UCPath Center that due to an accident, UCSB, another UC campus, generated a bunch of ePerformance emails that went to 54,000 employees across all locations, this may include many employees on our campus.

• If anyone asks about an email with the subject line of, "UCSB Annual Review Documents have been created," please have them ignore and delete the message.

Resolved: Incorrect Benefits Email Triggered

• Previously the action/reason of Rehire/Concurrent Non Dual combination was triggering the wrong system benefit eligibility communication for employees who already had active benefits.

• For example, when an additional job was reactivated to add another appointment such as a job-level 'rehire' to add Summer Salary, the system would incorrectly email the employee telling them they needed to re-enroll for benefits.

• An update was completed by the UCPath Center to change the trigger for the Rehire/Concurrent Non Dual Employment action reason combination so that an incorrect benefits email will no longer be sent by the system.

FWD: VPN Needed for SARA Requests

• UCPath Operations team forwarded message from Controller's office intended for employees who use SARA to submit UCPath Security Access Requests

• The SARA system application has been updated to require VPN access when staff log in remotely (outside the campus network).

• If staff are accessing the system from the campus network, they will not need to use VPN.

• Please direct questions to itcshelp@berkeley.edu

UCPath Alert: Service Disruption – Phone System

• UCPath is experiencing a phone system outage preventing inbound/outbound calls and callbacks.

• Employees and transactors may continue to contact UCPath by using “Ask UCPath” to submit an inquiry or by initiating a CHAT session via UCPath online.

• The UCPC is working diligently to resolve the phone issue and will provide additional information when it is available.

HR Template Transaction Defect - Update

• The unplanned UCPath TAM maintenance is complete and the location internal and external candidate gateways are now available.

• If you experience any delays or issues, please contact UCPath.

UCPath Alert: Unplanned Maintenance – Candidate Gateway COMPLETE

• The unplanned UCPath TAM maintenance is complete and the location internal and external candidate gateways are now available.

• If you experience any delays or issues, please contact UCPath.

UCPath Alert: Unplanned Maintenance – Candidate Gateway UPDATE

• The unplanned maintenance is still in progress and the revised end time is 2:45 p.m.
• Start Time - Tuesday, January 25, 1:00 p.m.
• End Time - Tuesday, January 25, 2:45 p.m.
• An update will be sent after the unplanned maintenance is completed.

UCPath Alert: Unplanned Maintenance – Candidate Gateway

• The UCPath TAM application is encountering inconsistent posting of open jobs to the location internal and external candidate gateways.
• To resolve this issue, UCPath will conduct unplanned maintenance and the location candidate gateways will be unavailable during the listed date and time below:
• Start Time - Tuesday, January 25, 1:00 p.m.
• End Time - Tuesday, January 25, 2:00 p.m.
• If you continue to experience any issues, please contact UCPath.

UCPath Center VPN Outages Resolved (Phone and Cognos Reporting)

• The UCPath virtual private network (VPN) service issue is resolved. Employees and transactors can now call UCPath or schedule callbacks.

• Access to systemwide reporting (Cognos) and location user acceptance environment has been restored.

• If you continue to experience any issues, please contact the UCPath Center.

UCPath Center Outages Update (Phone and Cognos Reporting)

• UCPath virtual private network (VPN) service is experiencing an outage. This is impacting both he UCPath Phone system AND Systemwide Reporting (Cognos).

• Employees and transactors may continue to contact UCPath by using “Ask UCPath” or UCPath chat on UCPath online.

• UCPC is working diligently to resolve the issue and will provide additional information when it is available.

UCPath Center Phone Outages

• UCPath is experiencing a phone system outage preventing inbound/outbound calls and callbacks.

• Employees and transactors may continue to contact UCPath by using “Ask UCPath” or UCPath chat on UCPath online.

• UCPC is working diligently to resolve the issue and will provide additional information when it is available.

UCPath Center Response Time Delays

• High volume of employees at the UCPath Center are out of the office because of COVID

• For this reason, please expect that interactions with the UCPath Center may be delayed.

Defect Impacting Retroactive PayPath Transactions

• Several cases this week, a retroactive PayPath transaction has have resulted in the Salary (i.e., Compensation Rate) being completely BLANKED out on one more more job data rows that have a more recent effective date. [Example given]

• Raised defect to UCPath Center

• Double-check any retroactive Paypath transactions. As you review updates in Job Data, check the historical entry, but also whether any greater effective-dated rows (including the most current) contain accurate information (especially the Compensation Rate field).

• If you would prefer to submit correction requests to UCPath using the Job Data Update form, make sure to mention this defect. This will prevent UCPath Center from pushing your correction request back citing use of PayPath to process your transaction

UCPath Notice: Planned Maintenance – PLUAT Reminder (Test Environment)

• The UCPath production location user acceptance testing (PLUAT) environment will be unavailable during the date and time listed below to perform an environment refresh.

• Start Time Friday, Dec 17, 8:00 a.m.

• End Time Thursday, Dec 23, 12:00 p.m.

• Impact: During this time, users will be unable to access PLUAT.

UCOP VPN Access Users

UCPath Notice: Job Record End Date Monitoring for 12/31

• Current volumes 3,994 (3,642 set to terminate automatically)

• To avoid unintended impacts to employees, such as termination, pay discrepancies, loss of benefits, system access interruptions, or overpayments, take the actions described in the communication.

COA Group, Chiefs of Staff, Managers of EVCP Units, CUA Members, Regional Directors

UCPath Notice: Upgrade Complete - please clear browser cache

• The UCPath System is back online this morning, and the upgrade is complete.

• Please clear your browser cache before logging into the system to ensure that the new code transitions correctly. Otherwise, errors such as this image below may appear as you navigate through the system.

UCPath Notice: Upcoming Planned Maintenance - Reminder

• UCPath will be unavailable starting tomorrow during the listed date and time below to complete the UCPath upgrade.

• Start Time - Friday, December 10, 12:00 p.m.; End Time - Monday, December 13, 8:00 a.m.

• Impact: During this planned maintenance window all employees and the UCPath Center will not have access to UCPath. Please plan accordingly and make any necessary UCPath changes prior to the outage.

Did You Know: Benefit Changes Related to Employee Working Beyond the Job-End

• Did you know: If an employee works past the job-end date, there may be unexpected benefit changes.
  Even if the “End Job Automatically” checkbox is not selected, jobs with an end date in the past are not considered for benefits

• The job without a job-end date makes the employee eligible only for core benefits (Vision, dental, supplemental life and dependent life Insurance would terminate)

• To avoid these issues, location teams should ensure job-end dates are accurate in the system prior to the end date.

• Retroactive reinstatements will not reinstate benefits - users would need to submit a case after processing a retroactive reinstatement in order to have benefits eligibility re-evaluated.

• The "Jobs with Approaching End Dates" (R-103) report and the "Escalation/Reminder of Approaching Job End Dates" (R-384) report can be used to help evaluation positions with upcoming end dates.

Benefits eForms: Submit New Form

• UCP-104202 new benefit eForm directly to Benefits listserv (including first contact and HR Managers) and include in UG and CPC. 
• The new form can be used by employees eligible for staff/faculty benefit programs when self-service is not available. 
• Access the forms from UCPath > Forms Library > Access Forms > Benefits eForms: Submit New Form

COVID Leaves for Non-Compliance - UCPath

• UCPath's outline for the plan to handle calls related to the COVID Leaves for Non-Compliance

Update Benefits Visibility

• UCPath added anew tile on UCPath Online that shows an employee's benefits level

AB-119 Supervisor Work Location Review Reminder

• Reminders to all supervisors that spreadsheet needs to be completed to update location for AB-119 compliance
• Step by step process on how to complete spreadsheet
• Links to website for additioanl information
• (Also sent via gmail due to high "unsubscribe" rate)

Creating Positions for KB Employees: Use Nonexempt Alt-Overtime FLSA Status

• KB employees required to earn overtime at double their regular rate. 
• For them to be paid correctly, FLSA status set in Position Data will need to be 'Nonexempt Alt Overtime' (instead of 'Nonexempt')
• UCPath processed one-time update to existing KB Positions to update their FLSA status. No additional action needs to be taken at this time. 
• New KB positions created will require FLSA status to be manually set on the Position to 'Nonexempt Alt Overtime'

UCPath Update: E-346 Mass Hire Template Enhancements

• UCPath made enhancements to the E-346 Mass Hire Template that are available for use as of October 2nd.
• HR templates will also be updated to include Cubicle Field.
• Update addressed two change requests
• Training Materials/Resources have been updated

UCPath Notice: Monthly Pay Confirm Completed Early

• Monthly pay confirm processing has been completed.
• Locations can now resume PayPath and Position Management transaction processing for monthly employees and Mass Pay Path processing for both biweekly and monthly employees.

E-346 Mass Hire Template Enhancements

• E-346 Mass Hire Template will be updated and available on 10/1
• UCPath cannot accept files between 9/28-10/1
• Addresses two change requests
• Training materials will be updated on 10/1

UCPath PayPath Transactions Impacted on Sunday September 5

• UCPath will be migrating new primary job derivation logic on Sunday, September 5, 2021, from 11:00 a.m. until 5:00 p.m.

• During the 11:00 a.m. to 5:00 p.m. migration window, PayPath and Mass PayPath transactions will be impacted. Please plan to submit and/or approve any PayPath or Mass PayPath transactions outside of this migration window.

UCPath Alert: Approver Worklist Performance Issues – Resolved

• UCPath Alert: Approver Worklist Performance Issues – Resolved

UCPath Alert: Approver Worklist Performance Issues

• UCPath is experiencing intermittent approver worklist performance issues.

• Delay in displaying the UCPath online home dashboard
• Inability to complete approval tasks

• UCPath will be unavailable

• Start Time: Tuesday, August 31, 4:15 p.m.
• End Time: Tuesday, August 31, 5:30 p.m.

UCPath Alert: Performance Issues

• UCPath is experiencing intermittent performance across all UCPath applications including candidate gateway and UCPath online.

UCPath Alert: System Issue - Resolved

• UCPath resolved intermittent performance across all UCPath applications including candidate gateway and UCPath online.

UCPath Alert: System Issue

• UCPath is experiencing intermittent performance across all UCPath applications including candidate gateway and UCPath online.

UCPath Alert: Performance Issues – Resolved

• UCPath resolved intermittent performance across all UCPath applications including candidate gateway and UCPath online.

UCPath Alert: Performance Issues

• UCPath is experiencing intermittent performance across all UCPath applications including candidate gateway and UCPath online.

• Effective August 3, 2021, the Extend CWR Appointment Smart HR Template (UC_EXT_CWR) has been enhanced (UCP-75966) to allow additional data updates to be made to Contingent Workers (CWR) who do not have a position number.

UCPath Notice: Upcoming Change to Prevent Transactions During Payroll

• Effective July 27, 2021, a new system change will prevent certain transactions from being submitted between the “Stop” and “Resume” dates/times listed on the payroll processing schedule.

• PayPath: Will appear as read-only for employees in the pay cycle being processed; Users will not be able to process any PayPath transactions (past, present, or future-dated) for employees in the pay cycle being processed until the “Resume” date/time on the payroll processing schedule

UCPath Alert: Update on Auto Termination Process

• Auto-termination process on pause until July 2
• Do not submit inquiries about auto-terms

• Processing info from UCPC

UCPath Update: Increased HR Transaction Volume

• UCPC may exceed service targets due to transaction volume

UCPath Alert: Update on Auto Termination Process

• Auto-termination process on pause until July 2
• Do not submit inquiries about auto-terms

• Processing info from UCPC

UCPath Update: Increased HR Transaction Volume

• UCPC may exceed service targets due to transaction volume

UCPath Alert: FAU Validation Service Disruption

• Issue with the FAU validation (I-370) proces, please await update to resume processing

[UCPath] Hold salary adjustments 6/10 - 6/14

• Do not process salary related changes for PPSM employees in grades 15 - 30

UCPath Update: UCPath Online Enhancements

• Update to search results
• Update to Submit an Inquiry page

UCPath Reminder: July 1 Retirement Processing and COLA Eligibility

• Reminders, job aids, resources for retirement / COLA processing

UCPath Update: HR Worksite and Cubicle Field

• Details on new fields and support resources

UCPath Reminder: Job Record End Date Monitoring

• Action required: run report and review jobs with upcoming end dates
• Initiate transactions accordingly

UCPath Notice: Monthly Pay Confirm Completed Early

• Ok to resume transactions

• Do not process Position Funding, Direct Retro, or chartstring override transactions during downtime

• Workaround for submitting payout earn codes VPO and TRM

• Upcoming User Group dates
• Communication and Support survey

• Payroll and compensation-related updates from UCPC

• Details of previous workaround
• Workaround no longer required

• Clarification and resources regarding 10/20 changes to Payroll Processing Schedule

• Payroll and compensation-related updates from UCPC

• Redesign of self-service transaction links
• Before and after screenshots

• Respond to comments on open inquiries

[UCPath] Resolved Issues

• Issues resolved

• Updated retro pay operational alignment deck
• Updated retro pay matrix

• Payroll and compensation-related updates from UCPC contextualized for Berkeley

• Issue resolved

• Action required: run report and review jobs with upcoming end dates
• Initiate transactions accordingly

• Reminder to adhere to MO deadlines on payroll schedule

• New process for case closure

• Impact of system change and temporary workaround

• Reminder to adhere to BW deadlines on payroll schedule

• Process change for off-cycle requests on certain earn codes

• Workaround for mass PayPath issue

• Reminder to adhere to deadlines on payroll schedule

• Summary of key changes to off-cycle dashboard
• Important notes on changes

• Payroll and compensation-related updates from UCPC contextualized for Berkeley