Get Help

Have a question about UCPath?

Some UCPath issues can be resolved through simple resource review and connecting with colleagues here on campus, while some need to be resolved by the UCPath Center. Below, review the steps to resolving UCPath questions.

“I have a UCPath question …”

1. Internal Resource Review: can you find the answer with available resources?

   • Berkeley UCPath Operations Team - Training

     • Training Calendar

     • Training Slide Decks

     • Berkeley-specific Job Aids

   • Berkeley UCPath Operations Team - FAQs

     • Answers to common questions for each module of UCPath

   • UCPath Center Help Site (UPKs)

     • UCPath Center created job aids and simulations ("See it" "Try it" "Print it")

     • Simulations allow you to practice a specific transaction type

     • Job aids offer guidance on procedures, reason codes, and more

   • UCPath Location Support (Sharepoint)

     • Operational Alignment slide decks, Process Design Documents, Functional Design Documents, Template files

     • Don’t have access? Email us at ucbucpath@berkeley.edu to request access

   • UCPath Known Issue Log

     • Review this list of known UCPath issues that include a description of the issue, an interim approach, and resolution notes.

2. Team Support: does someone on your team have the expertise or knowledge you need?

   • Reach out to your supervisor, manager, and team colleagues.

   • What resources does your team or unit have that may help you answer your question?

   • Do they recommend any of the resources above to help you get started?

“I looked at the resources and connected with my team, but the issue is still unresolved …”

It may be time to escalate the issue to the appropriate Support Contact.

1. What is the question or issue you are unable to solve? Review the Support Contacts table to find the appropriate contact to escalate your concern to.