Business Phones
Why does my update appear in Service Hub but not in UCPath?
In some cases, information entered through Service Hub may be accepted by the form but cannot be processed by UCPath due to formatting requirements. Examples may include phone numbers with leading zeros, certain international formats, or other values that do not meet UCPath's validation rules.
When this occurs, the update may appear to have been submitted successfully in Service Hub, but the corresponding record in UCPath will not be updated. If you submitted an update and do not see the change reflected in UCPath, review the information entered for formatting issues and resubmit if needed. If you continue to experience problems, please contact HR Service Hub team for assistance.
Can we direct our employees to list their cell phone number as a contact?
Yes. If a represented employee uses a personal phone or mobile phone for work purposes, that number is considered their business phone number and must be provided to avoid fines.
Campus Directory Integration
If I add a business phone in the Campus Directory will it update UCPath or HR Service Hub?
No - Business Phones added to the Campus Directory do not get sent to UCPath or HR Service Hub.
- To ensure compliance, business phones need to be added to HR Service Hub, which feed to UCPath overnight.
- Employees who want their business phone displayed in the Campus Directory must add it there separately.
Will my business phone in UCPath be displayed in the Campus Directory?
No - Employees must enter their phone number separately in the Campus Directory if they want it to be publicly displayed.
Privacy & Display
Who will be able to view these numbers? If I add my number, will everyone see it?
Business phone numbers entered into HR Service Hub will be sent to UCPath and be visible to:
- you
- your manager
- HR transactors on campus and at the UCPath Center.
Your personal phone number should be included as a business phone number if you use it for business purposes.
System Sync & Timing
I’ve updated my phone number in HR Service Hub. When will I see it updated in UCPath?
Next Day - Phone numbers added to HR Service Hub will be available and visible in UCPath the next day.
Updating Business Phone Information
Can an international number be added?
No - international phone numbers can not be added as business phone numbers.
How do I update my business phone number in UCPath?
To update your business phone number, please follow these steps:
- Go to the HR Service Hub and log in with your CalNet credentials.
- Open your Profile using the triangle icon next to your initials in the upper-right corner.
- Navigate to the Business Phone tab in your profile.
- Enter your updated business phone number and select Save Changes.
- You must enter a valid U.S. phone number for the update to save.
- Refresh the page to confirm your updated phone number appears.
- Updates are sent to UCPath overnight and will appear in UCPath on the following business day.
For detailed screenshots and step-by-step guidance, please refer to the updated job aid: Add or Update your Business Phone in HR Service Hub.
Viewing Business Phone Data
Are there reports we can run to see current employee location information?
CalAnswers:
- A Position Location Report is available in Cal Answers, which includes Location code, Cubicle field, and Business Phone.
- It is available under Workforce Detail > Position Management.
Cognos:
- Cognos Report, R-272 Employee Roster, shows Location Code and Location Description, Cubicle, and Business Phone.