May 6, 2024
As of today, Monday, May 6, 2024, UCPath Center has changed the "Submit an Inquiry" process to make it easier and speed issue resolution. Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath.
What's changed?
- New Look: When you select "Submit an Inquiry," the redesigned screen displays your open and recently closed cases for easy reference.
- Simplified Entry: Simply enter a subject and describe your issue —no need to pick a topic and category.
- Recommended Articles: The system will display articles that may answer your question without the need for UCPath assistance.
- Contact Information and Attachments: You can update your contact information and attach relevant documents to your inquiry.
Resources:
Ask UCPath Enhancements Infographic
Ask UCPath Enhancements Overview Video
Simulation: Submit an Inquiry to UCPath