UCPath Center

CalPath Connect - April 2022

April 4, 2022

Highlights from this Newsletter Final Pay process updating to reduce time required to issue final pay PayPath transactions that trigger Retro Pay need to be entered and approved by the "Employee Data Change" deadline Resolved: Incorrect Benefits...

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Can the UCPath Center offer assistance in a language other than English?

Yes, the UCPath Center has staff who can assist employees in Spanish and other languages. The UCPath Center also partners with the interpreter service Language Line Solutions, servicing 240+ languages and is available on-demand.

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What services and functions does the UCPath Center provide?

The UCPath Center provides services to support payroll and benefits processing, such as:

Executing/managing the payroll compute and employee payment functions System wide payroll related benefits interactions (e.g., processing payments for healthcare vendors) Tax processing Garnishment processing Employment/income verification

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What is the UCPath Center (UCPC)?

The UCPath Center (UCPC), is the processing center for the UC system, based in Riverside, CA. It is where payroll, benefits and human resources information is processed for all UC campuses and medical centers.

UCPC staff provide support and are available Monday – Friday from 8 AM to 5 PM (excluding UC holidays). UCPC can be reached by phone 855-982-7284 or by clicking "Ask the UCPath Center" button in the top right hand corner of UCPath.

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What is the difference between the department code and the Dept ID?

In UCPath, the deparment code is a series of letters which identifies a given department (ex: KNBAM).

The Dept ID is numerical digits, which are part of the chart string, identifying the associated department (ex: 37250).

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New Ask UCPath Enhancements Are LIVE!

May 6, 2024

As of today, Monday, May 6, 2024, UCPath Center has changed the "Submit an Inquiry" process to make it easier and speed issue resolution. Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath.

What's changed?

New Look: When you select "Submit an Inquiry," the redesigned screen displays your open and recently closed cases for easy reference. Simplified Entry: Simply enter a subject and describe your issue —no need to pick a topic and category. Recommended Articles: The system will display articles...

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Ask UCPath – New Features

April 15, 2024

UCPath has recently introduced two important improvements to help UC employees manage their inquiries regarding pay and benefits on UCPath online. These enhancements were made available to all employees and transactional submitters on April 15.

Reopen Inquiries

This new feature enables users to reopen previously closed inquiries that require further attention, replacing the...

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UCPath Introduces New UCPath Case Submission Process

May 3, 2024

Beginning May 6, the process for opening a case in Ask UCPath will be changing to make it easier for employees to open cases and ask questions to the UCPC. Here is a brief video showing the changes.

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UCPath Notice: Phone Service Transition Begins Next Week

July 11, 2022

UCPath will begin the first phase of its transition to a new phone system provider, Talkdesk.

Beginning July 13, 2022, employees calling UCPath will experience the following changes:

Callers will enter the first initial of their last name for authentication purposes in addition to the previously required entries (last four digits of their social security number and date of birth) Callers may leave a voicemail while waiting to speak with an agent when the “call back” feature is not available Callers will hear the...