July 11, 2022
UCPath will begin the first phase of its transition to a new phone system provider, Talkdesk.
Beginning July 13, 2022, employees calling UCPath will experience the following changes:
- Callers will enter the first initial of their last name for authentication purposes in addition to the previously required entries (last four digits of their social security number and date of birth)
- Callers may leave a voicemail while waiting to speak with an agent when the “call back” feature is not available
- Callers will hear the average estimated wait time while waiting to speak with an agent