UCPath has recently introduced two important improvements to help UC employees manage their inquiries regarding pay and benefits on UCPath online. These enhancements were made available to all employees and transactional submitters on April 15.
Reopen Inquiries
This new feature enables users to reopen previously closed inquiries that require further attention, replacing the current "pending closure" and "follow-up" processes. This change will result in a consistent resolution process for all inquiry types.
Feature highlights:
- Enables employees to reopen inquiries.
- Allows cases to be reopened three times within one year of the original closure date.
- Simplifies inquiry management by retaining original case numbers, associated communications, and attachments.
More Info: New Job Aid
Self-Close Inquiries
Employees will be able to close their inquiries when issues have been resolved or when UCPath assistance is no longer required.
Feature highlights:
- Enables employees to close their own inquiries.
- Does not apply to inquiries with pending actions.
- There is no time limit for employees to close their cases.
More Info: Updated Job Aid Including Self-Close