News

Former Employee Portal 

In this Issue

As of today, Monday, May 6, 2024, UCPath Center has changed the "Submit an Inquiry" process to make it easier and speed issue resolution. Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath.

What's changed?

Beginning May 6, the process for opening a case in Ask UCPath will be changing to make it easier for employees to open cases and ask questions to the UCPC. Here is a brief video showing the changes. 

UCPath has recently introduced two important improvements to help UC employees manage their inquiries regarding pay and benefits on UCPath online. These enhancements were made available to all employees and transactional submitters on April 15.

Reopen Inquiries

As part of UC’s commitment to the well-being and security of our community, a University-paid Identity Theft Protection Program through Experian will be provided for all benefit-eligible faculty, staff, and retirees beginning April 1, 2024.

On March 11th UCPath will update how employees submit cases. The new upgrade will simplify the case submission form by increasing the accuracy of how a case is auto-routed.  

Current State

UCPath identified an issue affecting the display of year-to-date (YTD) balances on employee pay statements for the biweekly pay period ending January 6, 2024.

Impact 

Employees may notice negative YTD earnings totals on their pay statements. This issue is limited to the display of information and does not affect actual earnings or hours worked.

Due to recent phishing attempts, UCPath is introducing a new security measure to enhance the protection of employee information.

UCPath will send email notifications to employees whose direct deposit information has been updated as a proactive measure to safeguard employee data.

Email Content Overview

The email will confirm their recent direct deposit changes and provide contact instructions if the employee did not authorize the change.

Action Required

We wanted to inform you that there have been delays in the updates of Lived Names from UCPath to Berkeley over the weekend. As a result, it may take a few days for your name data from UCPath to be displayed accurately in the campus directory or in campus applications like bMail.

We appreciate your patience and understanding during this process. Our teams are working closely with UCPath Center to resolve this issue as quickly as possible.

In this Issue

• UCPath systemwide Updates, Demos, and Downtime Warnings

• Lived Name Changes in UCPath
• Relabeling the “Leave Balances” field
• Funding Rollover Freeze Dates
• NEW - Overpayment Metrics Report (R-409)
• Employee Case Assist Upgrades

In this Issue

• UCPath Sytemwide Update Demos, Upgrades, and Downtime Warnings
• New Lived Name Policy & TAM Updates
• Retirement processing: Cost of Living Adjustment (COLA)
• Work-Study Guidance: End-of-Year Reminders & Deadlines

In this Issue

• New Ask UCPath Landing Page 
• Student Employees Changing - no longer Optout from Equifax
• 2023 Benefits Billing Calendars
• Payroll Adjustment Form now in the UCPath Forms Library

In this Issue

• W-2 Statements Available
• 2023 Salary Cap Rates

Updates

W-2 Statements Now Available Online

Effective January 27, 2023 Employees may access their 2022 W-2 statements online.

Effective Monday, December 12, 2022, UCPath chat requests will prepopulate with the following employee information:

• Employee’s prepopulated first name, last name and employee ID
• Employee’s best contact phone number and best contact email
• Chat subject drop-down menu with options

UCPath will begin the first phase of its transition to a new phone system provider, Talkdesk.

Beginning July 13, 2022, employees calling UCPath will experience the following changes:

Top 3 Search Phrases: 

• "Position Number"

  • More information on position numbers can be found in the slide deck for the UCPath: Position Management/Position Control class. This can be found on the Training Page in the Position Management section.

Did You Know:

Recently, clarifications were given around Benefits Billing for employees on leaves without pay, furlough, and short work break. 

New FAQ Questions: 

When will employee billing notices be sent out; are these on the same schedule as employees on all other leaves?

Did You Know:

When an employee is rehired, UCPath has logic to reinstate sick hours