Managing Transaction Rows & Attachments
I'm trying to upload a document or type in a field and I'm getting a pop-up error message, "UCPathApplicationError.” What should I do?
UCOP’s web application firewall is flagging and blocking your document or text. If you receive this error, please email UCBUCPath@berkeley.edu, providing the following information:
- Screenshot of error message, including the Support ID number (located at the bottom of the pop-up)
- A copy of the document you were trying to upload, or a copy of the text added to the text field
- The page you were on when the error message appeared
UCB UCPath Operations team will report this to UCOP IT, who will evaluate the text or document and make adjustments to the firewall settings to allow the text/document. UCOP IT will inform UCB UCPath Ops that you can try again. (warning: this might take a few days)
Image description: This example screenshot includes all the necessary information needed to report this error. Included in this screenshot is the employee’s browser window, with the page they were on when the error message fired (the “Add Employee Relationship” page), the add document popup window, and the error message text:
“UCPathApplicationError
There was an issue with the information you entered.
How to fix it:
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Please double-check your entry and try again
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Avoid using special characters like quotation marks, symbols or backslashes, as they can sometimes cause errors
If you copied and pasted information into the form, hidden characters may have been included. For the best results, try typing the information directly into the form
What happens next:
When you close this message, you'll return to the previous page. Depending on where the error occurred, you might need to re-enter some or all of your information and restart the task. We understand this can be frustrating, and we appreciate your patience.
Need help?
If the issue continues, please reach out to your local helpdesk and provide the following Support ID for faster assistance: 0l3c4f7d-63198-4fg3-01b5-3de4320c3b68”
What happens if no changes are made to a row in my transaction?
Upon submission, the row will be removed from the transaction. Your approver will only see the rows that have been redistributed.
The rows that I selected for the transaction span multiple earnings periods. I realize I don’t need to make any adjustments to one of the earnings periods. What should I do?
Salary Cost Transfers require that there is at least one redistribution in each earnings period of the transaction. If pulling in a full paycheck includes earnings periods that do not need redistribution, you can click the [-] button in the top right of that earnings period to remove it from the transaction.
Can I delete individual earnings rows from a transaction?
No. If no adjustment is made to a row, it will be removed from the transaction upon submission. Alternatively, you could simply not select that row when selecting rows to transact on, although it is best practice to include full paychecks in your transaction.
How do I upload multiple attachments to the transaction?
Once you've uploaded one attachment, a [+] button will display to the right of that attachment. Click the [+] to add an additional attachment.
Why can’t I select a row on the Process Salary Cost Transfer page to include in a transaction?
If the checkbox for a row is grayed out in the search results on the Process Salary Cost Transfer page, one of three things will be true:
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The row is associated with a check from October 2021 or earlier (This would require a Direct Retro)
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The row has previously been redistributed by a Direct Retro (This would require a Direct Retro)
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The row is included in an active transaction. If this is the case, go to the ‘Other Details’ tab in the search results to find a link to that transaction.