PathPal, UCPath’s employee support chatbot, is now available 24/7 to all UC employees within the UCPath portal.
PathPal helps employees and managers quickly find information and guidance for common UCPath self-service tasks. The chatbot provides step-by-step guidance and links to official UCPath job aids, making it easier to locate the resources needed to complete common activities in UCPath.
This initial release represents Phase 1 of PathPal, focused on helping users navigate common “how-to” questions using approved UCPath job aid resources.
How to Use PathPal:
- PathPal is available directly within the UCPath portal on all pages and can be relocated within your screen
- Before beginning a conversation, users will be asked to acknowledge the PathPal Terms of Use with each new UCPath session
- Users may ask questions related to common UCPath self-service tasks
- PathPal responses include guidance and links to official UCPath job aids and resources
- Users may escalate to live UCPath support if they need additional assistance
Chat Features:
- Conversation history will remain visible across UCPath sessions until the user exits and clears the conversation
- Users can provide feedback on responses using the thumbs up or thumbs down feature to indicate whether the response was helpful
- UCPath will actively monitor chatbot performance and response accuracy to support continuous improvements
Important Information for Users:PathPal uses artificial intelligence to generate responses based on UCPath knowledge resources. Though designed to provide helpful guidance, AI-generated responses may occasionally be incomplete or inaccurate. Employees should carefully review information provided by PathPal and verify details when needed.
UCPath appreciates the continued partnership of our locations as we introduce this new capability and continue expanding tools that improve the employee self-service experience.
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