UCPath will transition from its current phone system provider to a new provider, Talkdesk. Initially this was scheduled for May 25, 2022, but the transition has been postponed. Initially, employees will hear new options when calling UCPath.
Starting in September, employees calling UCPath will notice:
- New features, such as call wait time announcements while on hold and keyword speech recognition
- A virtual agent answers frequently asked questions to expand employee self-service capabilities
- UCPath agents have ready access to an expanded knowledge base to quickly address inquiries
If you have questions about this transition, please contact Angelina Gomez (Angelina.Gomez@ucop.edu), Alex Garcia (Alexander.Garcia@ucop.edu), Bill Freire (Bill.Freire@ucop.edu) or Lisa Inta (Lisa.Inta@ucop.edu)