The “WFA Escalation” checkbox is available to all SOBO users to note the need for escalation. It should be selected for cases such as:
- Time-sensitive transactions that affect the current pay period and cause pay and/or benefits impacts.
- Hire Date change that will prevent a pay and/or benefit impact.
- Request to cancel a transaction that will cause a pay and/or benefit impact.
- Cases previously submitted with the Topic: Workforce Administration, Category: Quality Care Unit.