UCPath Center

CalPath Connect - June 2022

June 3, 2022
Light Green Header Image With Text Highlights from this Newsletter:

PayPath no longer displaying “read only” records during PayPath hold times for payroll processing

Workforce Administration and Commitment Accounting (GL) transactions must be approved within 7 days of being entered into the system or they will time out and...

UCPath Notice: Telephone Service Transition (Postponed)

May 17, 2022

UCPath will transition from its current phone system provider to a new provider, Talkdesk. Initially this was scheduled for May 25, 2022, but the transition has been postponed. Initially, employees will hear new options when calling UCPath.

Starting in September, employees calling UCPath will notice:

New features, such as call wait time announcements while on hold and keyword speech recognition A virtual agent answers frequently asked questions to expand employee self-service capabilities UCPath agents have ready access to an expanded knowledge base to quickly...

UCPath Notice: Announcing the New UCPath Metrics Site

May 10, 2022

UCPath has launched a new metrics site for the UCPath community:

UCPath Metrics Dashboard

The SharePoint-based site includes a variety of operational metrics, including those currently shared via the weekly UCPath Operations Summary report and the monthly service description reports. It supports more in-depth analysis, comparative review, and downloadable access to underlying data than current reporting. The new site enables UCPath to...

CalPath Connect - May 2022

May 6, 2022
Light Green Header Image With Text Highlights from this Newsletter: Work-Study guidance including End of Year Reminders & Deadlines; Work-Study Direct Retro job aid updated A Final Pay Comments Template has been released, additional information is available on the new job aid and the...