UCPath will transition from its current phone system provider to a new provider, Talkdesk. Initially this was scheduled for May 25, 2022, but the transition has been postponed. Initially, employees will hear new options when calling UCPath.
Starting in September, employees calling UCPath will notice:
New features, such as call wait time announcements while on hold and keyword speech recognition A virtual agent answers frequently asked questions to expand employee self-service capabilities UCPath agents have ready access to an expanded knowledge base to quickly...
Highlights from this Newsletter: Work-Study guidance including End of Year Reminders & Deadlines; Work-Study Direct Retro job aid updated A Final Pay Comments Template has been released, additional information is available on the new job aid and the...