If your role involves working with information or records that require you to request a legal name, it is important that this is done respectfully, discreetly, and with empathy.
Analyze if there are any other unique identifiers that you can use to confirm identity (employee/student ID number, street address, phone number, email etc.)
Confirm that you are authorized to ask an employee for their legal name and that it is necessary for the business operation you are facilitating.
Ensure...