When should the "Is this a QCU Case?" checkbox be selected?

The checkbox should be selected based on the following criteria:

  • Urgent issue with Payroll file prior to Pay Confirm.
  • Stop pay line before pay confirm to avoid overpayment.
  • Check or ACH pull from bank file to avoid gross overpayment.
  • Missed pay resulting in financial hardship for an employee.
  • Cancel off-cycle request or retro payment trigger to avoid overpayment.
  • Expedite off-cycles submitted more than 3 days ago and urgent processing is needed.
  • Benefits terminated in error.