Support Contacts

Support Contacts

For Questions and Issues Regarding:	Support Contact
Paychecks Employment verification Enrolling in benefits Benefits billing Inquiry status Business processes related to transactional processing or unusual transactions	UCPath Center "Ask UCPath Center" Inquiry in UCPath Online 855-982-7284 (Monday - Friday, 8AM - 5PM)
UCPath transaction and system support and troubleshooting Reporting support including ad hoc report requests Cognos reports questions and referrals to CalAnswers tool Training courses and enrollment UC Learning Center UCPath transactional access CalPath Connect and other UCPath user communications All other inquiries	People & Culture UCPath Operations Team UCBUCPath@berkeley.edu
Timecard and timekeeping Benefits counseling HR data requests Status of HR and Payroll transaction processing Accruals adjustments (vacation, sick, years of service) Operational and business process questions Missing or incorrect data	Berkeley Regional Services	Reach out to us via our Contact HR webpage Use HR Service Hub to contact your Berkeley Regional Service team for your HR needs. Contact your HR Partner, HR Generalist, or Research Administrator (RA) directly
Applying to jobs in TAM as an internal candidate / UC Berkeley employee		Please review our frequently asked recruiting questions section.
CalTime mass delegation System and access issues Reporting Balance resets	Controller’s Office	CalTime caltime@berkeley.edu
Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW) FICA review Glacier Regional pay escalation support Instant Pay Cards		Central Payroll See full list of services payhelp@berkeley.edu
BFS Interfaces Chartstring validation GAEL Assessments Status of General Ledger transaction processing		General Ledger controllers_ucpath@berkeley.edu
Composite Benefit Rates	Central Resource Management centralresourcemanagement@berkeley.edu
Work Study	Financial Aid & Scholarships wsp@berkeley.edu
Cal Answers	Cal Answers Help Desk calanswers-help@berkeley.edu or (510) 664-9000, Option 1, then Option 2
Report a Security Incident: Computer system breach Unauthorized access to, or use of, systems, software, or data Unauthorized changes to systems, software, or data Loss or theft of equipment storing institutional data Denial of service attack Interference with the intended use of IT resources Compromised user accounts	Berkeley Information Security Office email: security@berkeley.edu(link sends e-mail)(link sends e-mail) phone: (510) 664-9000 (option 4) Important: If the incident poses any immediate danger, contact UCPD immediately at (510) 642-3333 or call 911