Business Phones

Why does my update appear in Service Hub but not in UCPath?

In some cases, information entered through Service Hub may be accepted by the form but cannot be processed by UCPath due to formatting requirements. Examples may include phone numbers with leading zeros, certain international formats, or other values that do not meet UCPath's validation rules.

When this occurs, the update may appear to have been submitted successfully in Service Hub, but the corresponding record in UCPath will not be updated. If you submitted an update and do not see the change reflected in UCPath, review the information entered for formatting issues and resubmit if...

Business Phones

Business Phone Requirement

Business phones are a necessary piece of contact information for the employee. These are entered into HR Service Hub by the employee or supervisor and will be available and visible in UCPath the next day.

How do I update my business phone number in UCPath?

Business Phone FAQs

Example of Business Phone in HR Service Hub & UCPath

Review the...

If I add a business phone in the Campus Directory will it update UCPath or HR Service Hub?

No - Business Phones added to the Campus Directory do not get sent to UCPath or HR Service Hub.

To ensure compliance, business phones need to be added to HR Service Hub, which feed to UCPath overnight. Employees who want their business phone displayed in the Campus Directory must add it there separately.

I’ve updated my phone number in HR Service Hub. When will I see it updated in UCPath?

Next Day - Phone numbers added to HR Service Hub will be available and visible in UCPath the next day.

How do I update my business phone number in UCPath?

To update your business phone number, please follow these steps:

Go to the HR Service Hub and log in with your CalNet credentials. Open your Profile using the triangle icon next to your initials in the upper-right corner. Navigate to the Business Phone tab in your profile. Enter your updated business phone number and select Save Changes. You must enter a valid U.S. phone number for the update to save. Refresh...

Who will be able to view these numbers? If I add my number, will everyone see it?

Business phone numbers entered into HR Service Hub will be sent to UCPath and be visible to:

you your manager HR transactors on campus and at the UCPath Center.

Your personal phone number should be included as a business phone number if you use it for business purposes.

Work Location Reporting Requirement for Represented Employees

Overview

The University has a legal obligation to provide accurate, timely information about the physical work location and contact information of represented employees to their respective unions. Departments will be responsible for any fines as a result of violating Cal Gov. Code § 3558.

This webpage focuses on UCPath transactor-specific guidance and FAQs. For more information on the laws or Berkeley Policy around employee Work Location and Contact Information, please review the...

Can we direct our employees to list their cell phone number as a contact?

Yes. If a represented employee uses a personal phone or mobile phone for work purposes, that number is considered their business phone number and must be provided to avoid fines.

Are there reports we can run to see current employee location information?

CalAnswers:

A Position Location Report is available in Cal Answers, which includes Location code, Cubicle field, and Business Phone. It is available under Workforce Detail > Position Management.

Cognos:

Cognos Report, R-272 Employee Roster, shows Location Code and Location Description, Cubicle, and Business Phone.

Will my business phone in UCPath be displayed in the Campus Directory?

No - Employees must enter their phone number separately in the Campus Directory if they want it to be publicly displayed.