UCPath

Meet the UCPath Operations Team!

The UCPath Operations Team is the team supporting UCPath and UCPath users at UC Berkeley. Under the umbrella of Berkeley People & Culture, the Operations Team optimizes UCPath for users, and supports staff across campus in resolving issues related to UCPath. 

Mission and Vision Statement:

We are a solution-driven team that supports training, technology, and advocacy in UCPath. We seek to continually improve and build confidence by being the campus experts on UCPath functionality, collaborating with our clients to ensure accuracy of pay and benefits.

We strive to enhance the UCPath experience by providing reliable UCPath operational support. We partner with campus and the UCPath Center to increase efficiency by implementing updated HR processes, training, and enhancements to the UCPath system.

Services provided by the UCPath Operations team include:

• New user training for each of the UCPath modules
• System security administration and management
• System defect tracking and management
• Test execution for system enhancements, defects, and reporting tools
• Ad hoc reporting
• Data audit and reconciliation
• Work with cross-functional teams across campus on complex HR business and systems issues
• Coordinate between UC Berkeley and UCPath Center to escalate issues, keep up with system changes and enhancements, and communicate as necessary to users and campus stakeholders
• CalPath Connect (monthly newsletter)